Shipping policy

UAE delivery

• In stock: delivered within 3 to 5 business days from our Dubai showroom.
• Made to order: your piece is made for you by the brand in Europe, then shipped to Dubai. It's delivered by the estimated date shown on the product page. Lead times vary by brand.

Delivery fees, if any, are shown at checkout before you pay.

White-glove delivery and assembly

Our team delivers larger pieces to the room of your choice, unpacks and assembles them, and takes the packaging away. We'll contact you before delivery to agree a date and time.

Before your delivery

To make delivery day smooth, please:

• Check that your piece will fit through doors, corridors, stairways and lifts.
• Arrange any building permits or service lift bookings your building management requires.
• Make sure someone is home to receive the delivery.

If we can't complete a delivery because of access issues or no one being home, we'll agree a new date with you. 

Checking your order

Please inspect your order on delivery. If anything arrives damaged or isn't right, let us know within 24 hours at care@roomenvy.ae, with photos, and we'll work with the brand to make it right.

GCC delivery

We deliver across the GCC on request. Email care@roomenvy.ae with the pieces you're interested in and your delivery city, and we'll come back to you with a quote and timeline. Please note that GCC deliveries can't be returned.

Holidays and busy periods

Deliveries that fall on a public holiday move to the next business day. During busy periods, please allow a little extra time.

Questions?

Email care@roomenvy.ae, call or WhatsApp +971 58 565 7210, or message us on Instagram @roomenvy.ae. 

You're also welcome to visit our showroom at Warehouse 27, Goshi Warehouse Village, Al Quoz Industrial Area 3, Dubai, Monday to Saturday, 9am to 6pm.