Many of our pieces are made just for you by the brand in Europe once you place your order. Each product page shows whether a piece is In Stock or Made to Order, along with its estimated delivery dates, so you know exactly when to expect it.

Once an order is placed, we can't change or cancel it. See our refund and return policy for details.

Because your piece is built when you order it, in the finish and fabric you chose, then shipped from the brand to Dubai. Lead times vary by brand and are shown on each product page.

Yes, depending on the product. Many of our brands offer their pieces in several finishes, colors and fabrics beyond what's shown online. Contact us with the piece you love and we'll share the options, prices and lead times. You can also visit our showroom to see samples and swatches in person.

In stock: delivered within 3 to 5 business days from our Dubai showroom.

Made to order: delivered by the estimated date shown on the product page.

Deliveries scheduled on a public holiday move to the next business day. During busy periods, please allow a little extra time.

Yes, on request. Email us at care@roomenvy.ae with the pieces you're interested in and your delivery city, and we'll come back to you with a quote and timeline.

See our shipping policy for full details.

Yes. Our team delivers larger pieces to the room of your choice, unpacks and assembles them, and takes the packaging away. We'll contact you before delivery to agree a date and time.

In-stock items can be returned within 7 days of delivery. They must be unused, in the condition you received them, and in their original packaging with all documentation. Because Made to Order pieces are made specifically for you, they can't be returned unless they arrive damaged or faulty. See our refund and return policy for full details.

Of course. Gift recipients can exchange an in-stock item within 7 days of delivery. Email care@roomenvy.ae and we'll arrange a pick-up. Once our team has checked the item, we'll send you a gift code for its full value to use on something you love. Gifts can't be refunded.

Please let us know within 24 hours of delivery at care@roomenvy.ae, with photos. We'll work with the brand to make it right.

Yes, and it's a big part of what we do. Architects, interior designers and hospitality projects get trade pricing, project support and access to the brands' full collections. Find out more on our trade program.

Email care@roomenvy.ae, call or WhatsApp +971 58 565 7210, or message us on Instagram @roomenvy.ae.

We'd love to see you. Our showroom is at Warehouse 27, Goshi Warehouse Village, Al Quoz Industrial Area 3, Dubai, open Monday to Saturday from 9am to 6pm, excluding public holidays.